Responses

UserLoop combines customer satisfaction surveys with order and customer data from your Shopify account.

Whenever a customer responds to one of your surveys, this creates a new rating.

You can see all your latest responses on the Responses page in your UserLoop account.

An example customer response in UserLoop

Every response includes the following information.

Response Source

This tells you what triggered the customer to leave this rating, there are a couple of options for what this could be.

  • Post Purchase This will be the trigger for most of your ratings. This means the rating was from a customer completing a survey after they completed an order on your store.

  • Abandoned Cart This shows when the customer rated you after getting a survey for abandoning their cart and not completing their order on your store.

  • Test. This is a rating you sent through the UserLoop survey settings page to test your survey.

  • Manual Send. This is a survey you sent to a customer manually through UserLoop.

  • API These are ratings which were collected as a result of a survey you sent out using the UserLoop API.

Customer Information

Key information about the customer who left the rating

  • Name. The customer's full name, detected from the data on their Shopify order.

  • Email. The customer's email address, detected from the data on their Shopify order.

Rating

This shows the rating reaction the customer left you, along with any message they typed in on the thankyou page.

Order Information

For customers who responded to a Post Purchase survey, you will be able to see their corresponding order information from Shopify.

  • Order Total. How much the the customer's order came to.

  • Items. How many items were in the order.

  • Previous Orders. How many orders that customer had previously made at your store.

  • Total Spent. How much the customer has spent in your store in total in the past.

  • Order Contents. An itemised list of the items in the order, with quantities and values.